Effective Date: 26.06.2025
Business Name: Jollybox
Jurisdiction: United Kingdom
Contact Email: [email protected]
We aim to process and dispatch all orders within 1–2 working days, unless a longer time frame is specified on the product page.
Once your order is placed, you’ll receive an order confirmation email. A dispatch confirmation email, including tracking details to check the delivery status, will follow once your items have been shipped.
We currently ship to addresses within the United Kingdom.
For international delivery enquiries, please contact us at [email protected] before placing your order.
Shipping fees are calculated at checkout and are based on the item’s weight and your location.
Delivery options include:
Standard Delivery (Royal Mail): typically 2–4 working days after dispatch.
Where applicable, free delivery will be offered on qualifying orders and clearly displayed at checkout.
Once delivered to the address provided (or collected, where applicable), responsibility for the goods transfers to the customer.
While we aim to deliver on time, we are not liable for delays caused by:
Postal strikes
Adverse weather conditions
Events beyond our reasonable control
If your delivery is delayed, please contact us at [email protected], and we’ll do our best to assist.
If a parcel is returned to us due to:
An incorrect or incomplete delivery address
Multiple unsuccessful delivery attempts
We will contact you to arrange redelivery. Please note that additional shipping fees may apply for redelivery.
Please inspect your order upon delivery. If an item is missing or arrives damaged, contact us within 48 hours of delivery at [email protected].
Include your order number and, if relevant, clear photos of the damaged item(s). We’ll review and resolve the issue as quickly as possible.
Don’t worry, you can still order products from our shop in the meantime.
