Contact our sensory toy shop – we’re here to make your Jollybox experience joyful and stress-free. Send us a message using the form, or check out our FAQs for quick answers.
Find quick answers to common questions below. Click to expand each one.
Our toys are chosen with care to support children’s development as well as their playtime. We focus on sensory, calming, and educational toys that aren’t always easy to find on the high street. Many of our products are SEND-friendly, and we only stock items that are safe, high quality, and loved by kids and parents alike.
Yes – many of our toys are designed with SEND children in mind. We offer a wide range of sensory and calming toys that can help with focus, relaxation, and development. Every child is different, so we try to stock options that suit a variety of needs.
Absolutely. All our toys meet UK and EU safety standards (including CE/UKCA marking) and are tested to ensure they’re safe for children. We only stock products from trusted suppliers, so you can feel confident when your child plays with them.
Yes, we can add a personal touch to your order. You can choose gift wrapping at checkout and even include a handwritten note, making it perfect for birthdays or special occasions. Email us at [email protected] with your order number and special requests.
We want you to be happy with every Jollybox purchase. If your item is faulty or arrives damaged, you can return it for a full refund. You can also return unused items within 14 days if you change your mind. For full details, please see our Returns & Refunds Policy.
We stock toys for a wide range of ages, from toddlers through to older children. Each product includes an age guide so you can easily find something safe and suitable for your child.
Yes, we’re adding more eco-friendly options all the time. We look for toys made from sustainable materials like wood, recycled plastics, or safe non-toxic finishes, so you can shop with the planet in mind as well as your child’s play.
You can do both. Our shop has a full range of individual toys to pick and choose from, and if you’d like a surprise mix each month, our subscription boxes are a fun option too.
Yes, we do our best to restock popular toys. Some items come back quickly, while others may take a little longer depending on our suppliers – if something you love is out of stock, keep an eye on the shop or join our mailing list for updates.
Most orders arrive within 2–5 working days in the UK. You’ll receive a confirmation email with tracking details as soon as your order is dispatched, so you can check the delivery status. For more information, see our Shipping Policy.
At the moment we mainly ship within the UK. If you’re outside the UK and would like to place an order, please get in touch and we’ll let you know if we can arrange it. Email us at [email protected].
Yes. When your order has been dispatched, you’ll receive an email confirmation with your tracking link. You can use this to check the delivery status until it arrives.
If your order hasn’t arrived within the expected delivery time, please check the tracking link in your confirmation email first. If it looks delayed or you can’t find any updates, just contact us and we’ll be happy to look into it for you.
Our subscription box is a monthly surprise filled with a mix of sensory toys chosen to support play, focus, and relaxation. You simply sign up, and each month a new box is delivered straight to your door – no need to reorder.
Sign up – choose your subscription plan online.
Receive your box – a new mix of sensory toys arrives each month.
Play & enjoy – designed to support fun, focus, and development.
Pause or cancel anytime – full flexibility to suit your family.
Yes! You’re in full control of your subscription. You can manage your subscription here – whether you’d like to update details, switch plans, or cancel at any time. If you’d prefer, you can also contact us directly and we’ll be happy to help. There are no hidden fees or long contracts.
Yes, each reward chart set comes with everything you need to get started. Stickers (or tokens, depending on the chart) are included so you don’t need to buy anything extra.
We accept all major debit and credit cards, as well as Apple and Google Pay. At checkout you’ll see the full list of payment options, so you can choose what’s easiest for you.
Yes, our website is fully secure. All payments are processed through trusted providers using encryption, so your details are always protected when you shop with us.
Don’t worry, you can still order products from our shop in the meantime.
