Get 10% off your first order, use code ‘WELCOME10’
Get 10% off your first order, use code ‘WELCOME10’
We want you to be happy with every Jollybox purchase. If your item arrives damaged or faulty, you are entitled to a return and full refund within 14 days of delivery, in line with the Consumer Rights Act 2015.
You may also return unused items within 14 days of delivery if you change your mind, provided they are:
Unused and in a resalable condition
In their original packaging
To start a return, please contact us at [email protected] with your order number and reason for return. We’ll guide you through the process.
Return postage is the customer’s responsibility unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot guarantee receipt without tracking.
We do not accept returns for:
If your return is approved, we will process your refund to the original payment method within 5–10 working days of receiving the returned item.
For damaged or faulty items, you will receive a full refund, including the original delivery cost.
Refund times may vary depending on your bank or payment provider.
We do not currently offer exchanges. If you’d like a different item, please return the original for a refund and place a new order.
You may cancel your order before it is dispatched by emailing us at [email protected]. If the order has not shipped, we will issue a full refund.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer laws. You have the right to receive goods that are as described, of satisfactory quality, and fit for purpose.
If you have any questions or need help with a return or refund, please get in touch:
Email: [email protected]
Business Hours: 9–5 Monday to Friday
Don’t worry, you can still order products from our shop in the meantime.
